ON THE LAKES · LOWER MILL ESTATE
Stay.
Relax.
Enjoy.
Everything you need to know before and during your stay at On The Lakes. From check-in information and spa access to parking, dining and local activities, you'll find the answers to our most frequently asked questions below.
🏡 What time is check-in and check-out?
Check-in is from 4:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be possible subject to availability.
🔑 How do I access the apartment?
A secure key-safe is located beside the entrance. Your unique access code will be provided before arrival.
🛏️ What is included in the apartment?
The apartment includes high-speed Wi-Fi, Smart TV, fully equipped kitchen, Nespresso machine, fresh bed linen, bath towels, hairdryer, iron and complimentary toiletries. 【1-ea38fb】
🧖 Is spa access included?
Yes. Guests staying at Reed Warbler and Willow Warbler enjoy complimentary access to the Lower Mill Estate Spa, including indoor and outdoor pools, gym, sauna and steam room. Swim sessions may require advance booking during busy periods. 【1-ea38fb】
🚗 Is parking available?
Yes. Each apartment includes one allocated parking space, with additional visitor parking available throughout the estate. 【1-ea38fb】
🚆 Where is the nearest train station?
Kemble Station is approximately 10 minutes away by car and offers direct services to London Paddington. 【1-ea38fb】
🍽️ Is there a restaurant on the estate?
Yes. Ballihoo Restaurant & Bar serves breakfast, lunch, dinner and takeaway pizzas. Ballihoo Market also stocks everyday essentials and local produce. 【1-ea38fb】
🚲 Can I hire bikes or paddleboards?
Yes. The Activity Hub offers bike hire, e-bike hire, paddleboards, kayaks and other activities for all ages. Advance booking is recommended during peak periods. 【1-ea38fb】
👨👩👧👦 Are travel cots and highchairs available?
Yes. Travel cots and highchairs are available upon request. Please bring your own bedding for the travel cot.
📞 Who do I contact during my stay?
For any questions before or during your stay, please contact Jane Brezan on 07970 227607 or [email protected]. For emergencies, estate security is available 24 hours a day. 【1-ea38fb】
🏊 Do I need to book swimming sessions?
Yes. Swimming sessions for the indoor and outdoor pools are typically released the day before and should be booked online in advance. Walk-ins may be accommodated if space allows but cannot be guaranteed. 【1-d4ec68】【2-f99248】
🏊♀️ Is there more than one swimming pool?
Yes. Guests have access to heated indoor and outdoor pools, the outdoor eco-pool and the Mill Village outdoor pool. Facilities vary seasonally and according to your property's access privileges. 【1-d4ec68】【3-e313ff】
💆 Can I book spa treatments?
Yes. The Leisure & Wellness Club offers a range of treatments, including massages, facials and wellbeing experiences. Advance booking is recommended, particularly during weekends and school holidays. 【1-d4ec68】
🏋️ Is there a gym on the estate?
Yes. The Leisure & Wellness Club includes a fully equipped gym which is available to eligible guests during opening hours. 【1-d4ec68】【2-f99248】
🚴 Can I hire bikes on the estate?
Yes. Adult bikes, children's bikes and e-bikes can be hired from the Activity Hub, making it easy to explore the estate's lakeside trails and surrounding countryside. Advance booking is recommended during busy periods. 【4-4671f4】【5-1dd334】
🛶 What water sports are available?
Guests can hire paddleboards, kayaks, canoes and other water equipment through the Activity Hub. Lessons and guided activities are also available during selected periods. 【4-4671f4】【5-1dd334】
🎾 Are there tennis courts?
Yes. Guests can use the estate's tennis courts and MUGA (Multi-Use Games Area). Court bookings can be made on-site. 【2-f99248】【6-97ebaa】
👶 Are there activities for children?
Yes. Lower Mill Estate offers playgrounds, indoor soft play, nature activities and plenty of open green space for families to enjoy throughout their stay. 【4-4671f4】【2-f99248】
🍕 Is takeaway food available on the estate?
Yes. Ballihoo Restaurant offers dining on-site and takeaway options. Seasonal food and drink options are also available from Ballihoo Market. 【2-f99248】【6-97ebaa】
🌿 What makes Lower Mill Estate special?
Set within hundreds of acres of lakes, waterways and nature reserves, Lower Mill Estate offers a unique balance of luxury facilities and natural surroundings, with wildlife, walking trails, watersports and wellness experiences all on your doorstep. 【4-4671f4】【1-d4ec68】
🐕 Are pets allowed?
No, pets are not permitted at Reed Warbler or Willow Warbler, making them ideal for guests with allergies or those seeking a pet-free environment. 【1-135a61】
🚭 Is smoking or vaping allowed?
No. Smoking and vaping are prohibited inside the apartment and on the terraces. 【1-135a61】
🏊 Do I need to book swimming sessions?
Yes. Indoor and outdoor pool sessions at the Leisure & Wellness Club are normally booked online in advance, with slots released the day before. Walk-ins may be available subject to capacity. 【2-ef67e8】【3-4b6d12】
🏊♀️ What swimming pools are available?
Guests can enjoy a heated indoor pool, heated outdoor pool, outdoor eco-pool and the heated Mill Village outdoor pool, depending on seasonal opening and property access. 【2-ef67e8】【4-144cb2】
💆 Can I book spa treatments?
Yes. A selection of luxury treatments including massages, facials and wellness experiences are available at the Leisure & Wellness Club. Advance booking is recommended. 【2-ef67e8】
🏋️ Is there a gym on the estate?
Yes. Eligible guests have access to a fully equipped gym within the Leisure & Wellness Club. 【2-ef67e8】【3-4b6d12】
🚴 Can I hire bikes during my stay?
Yes. Bikes and e-bikes are available to hire from the Activity Hub, making it easy to explore the lakeside trails and surrounding countryside. 【5-b3dbc0】【6-e718b9】
🛶 What activities are available on the estate?
Activities include paddleboarding, kayaking, canoeing, bike hire, tennis courts, nature trails, fishing, playgrounds, soft play and seasonal family activities. 【5-b3dbc0】【6-e718b9】
🎾 Are there tennis courts?
Yes. Guests have access to tennis courts and a Multi-Use Games Area (MUGA) located on the estate. 【3-4b6d12】【1-135a61】
👨👩👧 Is Lower Mill Estate suitable for families?
Absolutely. The estate offers playgrounds, indoor soft play, swimming pools, nature trails and a variety of family-friendly outdoor activities throughout the year. 【5-b3dbc0】【3-4b6d12】
🍕 Is there food available on-site?
Yes. Ballihoo Restaurant serves breakfast, lunch and dinner, while Ballihoo Market offers drinks, snacks, essentials and local produce. Takeaway options are also available. 【3-4b6d12】【1-135a61】
🌿 What makes Lower Mill Estate unique?
Set within a private nature reserve of lakes, waterways and woodland, Lower Mill Estate uniquely combines luxury facilities with beautiful natural surroundings, creating the perfect setting to relax, explore and reconnect with nature. 【5-b3dbc0】【2-ef67e8】
⚡ Is EV charging available?
Yes. EV charging points are available on the estate at Millstone Car Park and Water Gardens. Guests will need their own charging cable and can pay using the Roam app or contactless payment. 【1-135a61】